FAQs

Frequently Asked Questions

Morgan’s Multi-Assistance Center (MAC) provides comprehensive navigation services for people of all ages who have a physical or mental impairment that substantially limits one or more major life activities that live in Texas One of the many innovative features of Morgan’s MAC™ is that we are addressing Non-Medical Drivers of Health (NMDOH) as the focus of our MAC Care Model™. The model features a special-needs-focused Medical Home, Therapy Home and Community Support Services Home around this NMDOH approach. Morgan’s MAC™ has been touted as a possible game-changer in the provision of health and social services for individuals with special needs of all ages. Learn More About The Care Model
Morgan’s Multi-Assistance Center (MAC) is based out of a 165,000-square-foot facility in San Antonio, Texas, adjacent to Morgan’s Wonderland.
Morgan’s Multi-Assistance Center (MAC) is an initiative of The Gordon Hartman Family Foundation and Morgan’s Wonderland to develop a better way to deliver medical, therapy and social services to the special-needs population. After many years of meetings, focus groups and discussions with the special-needs community, we are moving forward to create an innovative solution to improve the lives of our friends with special needs.

A MAC Pre-Screening form collects data on Morgan’s MAC website or in-person to determine eligibility to become a MAC member.

Morgan’s MAC serves people of all ages who have a physical or mental impairment that substantially limits one or more major life activities or with a history or claim of disability that live in Texas.

We work with individuals of all ages. There are no income requirements to receive Navigation services. Our MAC Members are members as long as they continue receiving Navigation services at Morgan’s MAC.

If the pre-screening form determines an individual is not eligible for services at Morgan’s Multi-Assistance Center (MAC)™, then an Intake Navigator will contact and provide resources and referrals as needed.

We welcome individuals with special needs of all ages. A special need does not disappear once someone becomes an adult. In fact, there are many times more challenges for individuals with special needs once they become adults.

The mission of Morgan’s Multi-Assistance Center (MAC)™ is to improve the lives of individuals comprising the special-needs population. It will do so by providing comprehensive and coordinated services through a family-centered approach with collaboration from the family, client and community partners. More specifically, Morgan’s Multi-Assistance Center (MAC)™ will:
  • Assign clients a Navigator to be their guide and partner
  • Connect clients to partner organizations that are part of the MAC at Morgan’s Wonderland Care Model™
  • Provide clients with many on-site services
  • Track the care plan of the client
  • Empower the client with knowledge and information to improve wellness
  • Provide clients with a sense of community and belonging
  • Just as importantly, we must underscore what Morgan’s Multi-Assistance Center (MAC)™ will not achieve:
    • Medical miracles:
      • We will have an excellent care model, facilities and staff, but we don’t promise any medical miracles. Morgan’s Multi-Assistance Center (MAC)™ will connect individuals with special needs to services and resources they need through an innovative model in order to make it easier for them to navigate their daily lives. It is unreasonable to assume medical miracles, although having integrated and coordinated services should improve the overall wellness of an individual with special needs.
    • Getting all the services needed/speeding up processes:
      • There may be some services that have long wait lists (for example, Medicaid waiver programs or access to some medical sub-specialists). Morgan’s Multi-Assistance Center (MAC)™ does not control how these outside-funded programs or services operate and will not enhance the capacity of these services to expedite enrollment, but we will connect clients to information they require about the services offered. We will also have representatives of many of these services on-site so clients can get their questions answered and so service providers can hear directly from clients.
If you have a special need and you feel that you may get some benefit from the services offered through Morgan’s Multi-Assistance Center (MAC)™, then we may be a fit for you. If you feel you already have identified all the services you need, are knowledgeable and comfortable navigating your services on your own then this could mean that Morgan’s Multi-Assistance Center (MAC)™ is probably not for you. However, our facility will also be a community and resource center so you can still partake in numerous community services, peer support groups, etc.

A Medicaid Waiver offers services that are typically not covered under basic Medicaid coverage. Services may include respite care, attendance care, home modifications, residential options, adaptive aids, camp, specialized therapies, habilitation, etc.

CLASS provides home and community-based services to people with related conditions as a cost-effective alternative to placement in an intermediate care facility for individuals with an intellectual disability or a related condition. A related condition is a disability, other than an intellectual disability, that originated before age 22 and that affects a person’s ability to function in daily life. Learn more about CLASS here.

MDCP provides services to support families caring for children and young adults age 20 and younger who are medically dependent and to encourage de-institutionalization of children and young adults who reside in nursing facilities. MDCP provides respite, flexible family support services, minor home modifications, adaptive aids, transition assistance services, employment assistance, supported employment and financial management services through a STAR Kids managed care organization. Learn more about MDCP here.

HCS is a Medicaid waiver program that supplies services and supports to Texans with an intellectual disability or a related condition so that they can live in the community. HCS services are intended to supplement rather than replace services received from other programs, such as Texas Health Steps, or from natural supports, including families, neighbors or community organizations. Learn more about HCS here

This program provides home and community-based services to people who are elderly and to adults with disabilities as a cost-effective alternative to living in a nursing home. Learn more about CBA here.

DBMD provides home and community-based services to individuals with deaf blindness and another disability as a cost-effective alternative to an intermediate care facility for individuals with an intellectual disability or related conditions. The DBMD program focuses on increasing opportunities for individuals to communicate and interact with their environment. Learn more about DBMD here.

TxHmL is a Medicaid waiver program that supplies essential services and supports to Texans with an intellectual disability or a related condition so that they can continue to live in the community. TxHmL services are intended to supplement rather than replace services received from other programs, such as Texas Health Steps, or from natural supports, including families, neighbors or community organizations. Learn more about TXHML here.

This program provides home and community-based services to people who are 21 years old or older with disabilities as a cost-effective alternative to living in a nursing home. Learn more about Star-Plus here.

Non-Medical Drivers of Health (NMDOH) are the conditions in the environments where people are born, live, learn, work, play, worship, and age that affect a wide range of health, functioning, and quality-of-life outcomes and risks. A MAC Navigator will meet with a MAC Member to complete the NMDOH assessment at the initial visit to determine if there is an area of need in any of those environments and develop an individualized MAC Care Plan to help a MAC Member/Family address all

Welcomes MAC Member and engages in purposeful discussions to obtain key information from MAC Member and/or caregiver to complete MAC Care Plan. Completes all documentation and authorizations in the MACNav™ System. Provides guidance to The MAC Member on how to utilize MAC services and to facilitate coordination. The MAC Navigator serves as the single point of contact to facilitate communication and services among MAC Members, MACer, Caregiver and family. A MAC Navigator will meet with a MAC Member to complete the NMDOH assessment at the initial visit to determine if there is an area of need in any of those environments and develop an individualized MAC Care Plan to help a MAC Member/Family address all

We brought together organizations that provide these services in a model in which everyone is communicating. Community organizations with a presence at Morgan’s Multi-Assistance Center (MAC) consist of four service homes: Medical Home, Therapy Home, Community Support Services and Navigation System. Bringing everyone together allows for all partners to derive synergies from working together with other MAC Partners, all through Morgan’s Multi-Assistance Center (MAC)™ Navigation System Meet The MACers
Morgan’s Multi-Assistance Center (MAC)™ Navigation System (MACNav™) and follow-up will be accomplished through an innovative and integrated electronic platform that connects all appropriate providers (community organizations/providers). This will result in tracking and coordination of connections, referrals, and follow-up. Meet The MACers
Barrier-free environments for people of all ages and abilities. Everyone has the same opportunity to be included and participate intentionally in their community. A community should provide environments for people of all abilities where they are set up for mobility, access, and success. Environments should include adaptations and accommodations which blend in seamlessly to the surroundings and never attract unnecessary attention to their use or existence.
There are two on every floor. Helps with safer transfers, comfortable positioning, and secure space for caregivers to aid individuals with disabilities and special needs.
Psychology, Pediatric Pulmonology, Obstetrician-Gynecologist (OB/GYN), Licensed Professional Counselors (LPC), Ophthalmology, Child Neurology
Each of our MACer Partners have a list of insurances they accept. The Navigators will know what each MAC Partners works with so they can get our MAC Members connected with the correct partner.

Over the last few months, while processing the influx of inquiries, we identified critical areas we need to refine. In order to provide the best possible service, we will take the next few months to focus on those areas of need. We ask for your patience as we fine-tune Morgan’s MAC to provide streamlined services to our growing number of MAC Members and offer appropriate support to our MAC community partners.

We look forward to working with you and your family. If you have any questions, please contact our team at 210-817-3935 or MACInfo@morganswonderland.com.

Over the last few months, while processing the influx of inquiries, we identified critical areas we need to refine. In order to provide the best possible service, we will take the next few months to focus on those areas of need. We ask for your patience as we fine-tune The MAC to provide streamlined services to our growing number of MAC Members and offer appropriate support to our MAC community partners.

Thank you again for your interest and support and we look forward to working with you and your family. If you have any questions, please contact our team at 210-817-3935 or MACInfo@morganswonderland.com.