Navigation
The MAC Navigators
Morgan’s Multi-Assistance Center (MAC) is a unique and innovative endeavor dedicated to becoming a comprehensive navigation services model that provides medical and non-medical services for individuals with disabilities and special needs of all ages. Morgan’s MAC Care Model™ is centered around addressing Non-Medical Drivers of Health (NMDOH) through team members known as MAC Navigators that serve as single points of contact for the individuals with disabilities and special needs that Morgan’s MAC serves.
Comprehensive and Complementary
Service delivery to clients, or MAC Members, is focused on being comprehensive, complementary, and synergistic, thus providing a better experience for individuals with disabilities and special needs as well as better outcomes through improved coordination and communication among thirty different partner organizations. It’s a bold new approach to solving multi-faceted problems of those dealing daily with special needs.
Single Point of Contact For One Big Network
MACNav™ encompasses the Navigator and the MACNav™ System working collaboratively with the community to meet the needs of individuals with disabilities and special needs. The Navigator serves as the single point of contact to facilitate communication and services among MAC members, MACer, caregiver and family. Everyone with a disability or special need that comes to Morgan’s MAC is assigned a Navigator, who assesses each MAC Member’s situation and patiently guides him or her to workable solutions to meet their needs.
The Navigator Evaluates All Needs
The Navigator conducts a comprehensive Non-Medical Drivers of Health (NMDOH) assessment with each member to ascertain all areas of need to include medical, therapeutic, social, financial, educational, or legal. Morgan’s MAC Member relates their story and circumstances which are entered into the electronic platform (MACNav™) for referrals, tracking and updates as services are received.
Once a prospective Member completes the intake process, a score is assigned to the individual that indicates the level of navigation resources needed and assigned to a Navigator. The Navigator conducts a comprehensive Non-Medical Drivers of Health (NMDOH) assessment with each Member to ascertain all areas of need to include medical, therapeutic, social, financial, educational, and legal. The Member information are entered into the electronic platform, The MACNav™, to develop Morgan’s MAC Care Plan of referrals, and tracking updates as services are received.
Extended Reach To Off-Site Support
Since multiple organizations offer services at Morgan’s MAC, solutions to many needs are available on-site. Morgan’s MAC’s network also extends to services not offered on-site. This pioneering approach represents the future of how health care as well as social and community services can be made available for individuals with disabilities and special needs.
The Navigator’s ultimate key to success is getting individuals with disabilities and special needs and their families to commit to The MAC Care Plan™ created just for them. Just as importantly, the Navigator serves as a trusted partner for MAC Members and their families. Navigation services are provided at no charge to MAC Members and are available for all individuals with disabilities and special needs who receive MAC assistance.
