ERCC
Evaluation and Research Coordinating Center
Coordinating INCLUSIVE and INNOVATIVE Research to Increase EDUCATION and EMPOWERMENT throughout the MAC community
Background
Morgan’s MAC aims to be a comprehensive navigation services that provides medical and non-medical services for individuals with special needs of all ages. Service delivery is designed to be comprehensive, complementary, and synergistic, thus providing a better experience for individuals with special needs as well as better outcomes through improved coordination and communication among the different providers. Key aspects of the MAC model are that it is: (1) person- and family-centered, (2) efficient, (3) holistic, and (4) integrated.
The MAC Approach
Our approach is a Community-Driven, Collective-Impact Model. This model is based on collaboration across partners and organizations to result in greater synergy and follow-through for better care. Morgan’s MAC will be data-driven and outcomes-based. Measuring and reporting progress will be key to assessing Morgan’s MAC’s effectiveness and making future improvements. The metrics should measure individual MAC success but also the additional benefits from the coordinated model for the client, family, MACer and system.
Community organizations with a presence at Morgan’s MAC will provide services such as social, legal, financial planning, long-term care planning, housing, job training, education, and peer support.
Although there will be many partner organizations, Morgan’s MAC will have one centralized web presence, phone system and Welcome Center.
All services provided at Morgan’s MAC have been designed in a framework called Morgan’s MAC Care Model™, which will provide clients with services they require in one network.
